Every Customer Counts

Every Customer Counts (ECC) is a business support workshop delivered by the British Equestrian Federation with the aim of providing essential training to help equestrian organisations retain and grow their customer base by delivering a quality customer service.

It will be an interactive and participant lead workshop, where you will explore situations unique to the equestrian industry that will provoke discussion and solutions during your customer focused workshop.

Upcoming Workshops:

Avon Riding Centre - 1st June: 10am - 1pm

Avon Riding Centre
Kingsweston Road
BS10 7QT 

To register your place click here

Courses for Horses - 5th June: 11am - 2pm

Courses for Horses
Lower Stonehouse Farm
Stonehouse Lane
Stoke on Trent

To register your place click here.

Kirkley Hall - 5th June: 6pm - 9pm

Kirkley Hall
NE20 0AQ

To register your place click here

If you would like to find out more and are interested in going to a workshop, please contact

If you are a Member Body and would like to organise a specific workshop, please email with your proposed date, time and location to allow us to allocate an available deliverer. We ask for a minimum of 5 weeks notice prior to the required workshop to avoid disappointment of a deliverer not being available. 

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